1.OBLIGATIONS AND RIGHTS OF THE LESSOR
LEORENTALCARS s.r.l.s. – hereinafter referred to as the “Lessor” – delivers to the lessee – hereinafter referred to as the “Customer” – the vehicle, as better described in the rental agreement. The vehicle, unless otherwise stated in the rental agreement, is delivered in perfect condition, with a full tank of fuel and accompanied by all the required and useful accessories and documents (emergency stop triangle; tools; visibility vest; spare wheel; any accessories listed in the rental agreement; vehicle registration document; RCA insurance card). By accepting the vehicle, and by signing the checkout section of the rental agreement with specific approval of these general terms and conditions, the Customer declares that they have verified that the vehicle is in good condition as described by the Lessor in the rental agreement, equipped with all the accessories mentioned, and suitable for the agreed-upon use.
The rental rates are calculated on a daily basis, and unless otherwise requested by the Customer and depending on availability, they include unlimited mileage (except where otherwise indicated), vehicle preparation, RCA insurance coverage, green card insurance, and liability limitations for damage and theft/fire.
For renting cars, both the Customer and any authorized driver of the rented vehicle must present a valid driving license issued for at least one year. The minimum rental age is 21 years. Renting and allowing drivers between 18 and 21 years old may be limited to certain vehicle categories and subject to an additional charge called Young Driver.
The Lessor guarantees that the rented vehicle is covered by insurance premiums against civil liability risks, including damage to animals, property, and third parties transported, with a single liability limit of €7,290,000.00.
2.ACCESSORY PRODUCTS AND SERVICES
Upon request, and for a specific charge, additional products and services for the vehicle (e.g. chains, child seats, GPS) are available to the Customer.
Upon request and for an additional charge, the Customer can also obtain the Diamond Protection supplement, which will exclude liability for damage, reduce liability for theft/fire, and accidents for the lessee.
Furthermore, the Customer may request, for a specific charge, the authorization for one or more additional drivers, with the consequent extension of insurance coverage and liability limitations/exclusions to them, provided that the full applicability of these General Conditions remains for these individuals.
To this end, the Customer guarantees, and indemnifies the Lessor from any legal liability and from any third-party claims concerning these General Conditions, the following:
(a) to fully inform and make available the General Conditions to alternative drivers, so they are aware of the contractual obligations;
(b) when indicating the names of alternative drivers, the Customer will have previously obtained their express and informed consent to communicate their personal data for subsequent processing as provided by these General Conditions and in compliance with Privacy regulations, art. 13 of EU Regulation 679/2016;
(c) that the data of alternative drivers are truthful, correct, updated, and have been obtained in full compliance with the Privacy Policy;
(d) that based on the previous letter (b), the Lessor is authorized to process the personal data of alternative drivers as specified in these General Conditions and the Privacy Policy.
3.CUSTOMER OBLIGATIONS
The Customer agrees:
a) To provide correct information regarding their personal details, residence, contact information, and legal requirements for driving authorization;
b) To drive and take care of the vehicle, along with the provided accessories, with the utmost diligence and in compliance with all legal regulations;
c) To ensure that the vehicle is always in optimal condition during the rental period, ensuring its proper functioning and the safety of those transported;
d) To comply with the regulations of the Highway Code;
e) To indemnify the Lessor from any claim made by third parties for damages to goods transported or otherwise present in the vehicle;
f) To acknowledge that they do not hold any real rights over the vehicle and the provided accessories, and therefore cannot dispose of them in any way, even temporarily;
g) To pay the rental fee and accessory services determined by the agreed tariff at the time of signing the rental agreement or as subsequently adjusted based on the actual rental duration, rented accessories, and/or actual vehicle return location;
h) To pay any fines and/or tolls and/or parking tickets incurred during the rental and reimburse the Lessor for any expenses incurred due to delayed payment, including payment of fines by the Lessor, as well as administrative fees.
The Customer also agrees not to drive or use the vehicle, and not to allow others to drive or use the vehicle:
i) For commercial transportation of people or goods;
j) For towing or pushing other vehicles or trailers;
k) Under the influence of alcohol, drugs, or any substance that impairs the ability to drive;
l) In races, contests, or competitions of any kind;
m) For any illegal purpose;
n) By anyone not listed at the time of rental as a driver, as stated in the rental agreement;
o) For any use contrary to that specified in the vehicle registration document.
The Customer agrees to use snow chains where legally required.
The Customer is responsible for any actions and/or omissions of anyone driving the vehicle.
4.DAMAGES
In accordance with Article 1588 of the Civil Code, the Customer agrees to compensate the Lessor for any damage to the vehicle for any reason, unless they prove that the damage occurred due to causes not attributable to the Lessee.
After detecting and quantifying the damage, an estimate will be made through a technical report, considering labor costs, consumable materials, waste disposal, and vehicle downtime. For any damage to the vehicle and/or partial/total theft attributable to the Customer, a flat fee of €80, VAT included, will be charged for administrative handling.
At the time of signing the rental agreement, the Lessor may require the Customer to pay a deposit via credit card and/or cash, the amount of which is indicated in the individual rental agreement and is subject to the Customer’s reading before signing. The amount will be refunded to the Customer if, upon termination of the contract, the vehicle is returned in the same condition with all parts and accessories.
For any damage to the vehicle, its parts, or accessories, including collision or theft/fire, the Lessor is authorized to charge the Customer a sum corresponding to the extent of the damage. However, this charge will not exceed the maximum deductible values specified in the individual rental agreements, with respect to vehicle damage, theft/fire, or accidents attributable to the Customer, as specified before signing.
5.ACCIDENTS
In the event of an accident, including partial theft of the vehicle, the Customer agrees to:
a) Immediately inform the Lessor by phone and provide a detailed report within 24 hours, signed, using the CAI form included with the vehicle’s documents;
b) Notify the nearest authorities and file a report in case of theft, obtaining a copy of the report to be sent to the rental station within 24 hours;
c) Fill out the accident report completely, sign it, and have the counterpart sign it, taking note of the names, addresses, phone numbers of the parties involved, witnesses, license plate numbers of all vehicles, and insurance and ownership details;
d) Avoid accepting responsibility in case of uncertainty about the accident’s circumstances;
e) Follow the Lessor’s instructions regarding the custody and repair of the vehicle.
Failure to comply with any of the above obligations will result in the loss of liability limitations, and the Customer will be fully liable for any damage to the vehicle.
6.THEFT OR FIRE
In case of theft or fire of the rented vehicle, the Customer agrees to immediately report the event to the competent authorities and provide the Lessor with the report within 24 hours of the incident. Furthermore, they agree to immediately notify the Lessor’s staff, who will then stop charging the rental fee.
In case of theft, if the Customer has provided the original report within 24 hours of the event, the Lessor will charge the Customer an amount, based on the vehicle category, up to the maximum amount stated in the rental agreement, plus administrative expenses. If the vehicle is stolen and then recovered with damages or missing parts, the Customer will remain liable for the repair costs up to the deductible. If the original report is not delivered within the specified time, the Diamond Protection liability limitations will not apply.
7.VANDALISM DAMAGE
For any damage caused by vandalism during the rental period, whether in the Customer’s presence or absence, the Customer will be held responsible for all damages. The Customer must present a regular report to the authorities at the time of returning the vehicle. Even if the Customer has signed the Diamond Protection clause, vandalism damage is not covered.
8.VEHICLE BOOKING AND PICK-UP
If the Customer decides to book the vehicle, the Lessor guarantees availability only if the Customer provides an advance payment of the total rental quote. If the pick-up occurs outside of office hours, the Lessor reserves the right to charge an additional fee for after-hours service.
9.VEHICLE RETURN
The Customer agrees to return the vehicle at the specified location, date, and time as indicated in the rental agreement, with all documents, equipment, and accessories, and in the same condition as when it was received, except for normal wear and tear. The Customer must also verify and sign the check-in section of the rental agreement at the time of vehicle return, acknowledging that failure to sign this section will result in the waiver of any future claims regarding damages charged by the Lessor.
Upon vehicle return, the Customer is entitled to a refund of the deposit, provided the vehicle is returned without damage. If damages are found, the Lessor will retain the deposit until a full damage estimate is made, and any excess or deficit will be refunded or charged.
Failure to return or loss/damage to the vehicle keys or documents will result in the Customer being charged a fee for key duplication and related expenses.
If the vehicle is returned later than the scheduled time, a tolerance of 59 minutes is allowed; beyond this, an extra rental day will be charged, along with any other services used by the Customer or driver beyond the initial agreement.
If the vehicle is returned to a different location than originally agreed, an additional fee will apply based on the time and location of the return. If the vehicle is returned after office hours, the Customer is liable for the rental fee until the offices reopen and is responsible for any events related to the rental during that time.
The Customer also agrees to return the vehicle with a full tank of fuel or at the same fuel level as at the start of the rental. If this is not complied with, the Lessor is authorized to charge the Customer for the missing fuel, plus an additional €15.00 for refueling service.
10.RENTAL PAYMENT
Payment for the full rental amount is due at the time of signing the contract. The Customer must also sign the rental agreement authorizing the Lessor to charge the credit card for any missing fuel or fines and penalties.
The Customer agrees to pay the Lessor:
A) The rental fee for the vehicle category and type rented, duration, and mileage, according to the rates in effect at the start of the rental or the specific conditions of the applicable tariffs;
B) Any additional charges for services requested by the Customer;
C) The supplement for the Diamond Protection clause, if applicable;
D) The supplement for vehicle pick-up and/or drop-off outside of normal working hours;
E) The cost of delivering and picking up the vehicle if the Customer does not rent the vehicle directly from the Lessor’s offices;
F) Compensation for any delay in returning the vehicle, with a 59-minute tolerance on the return time; beyond this, an additional rental day will be charged;
G) The amount required to fill the fuel tank back to its initial level, plus €15.00 for refueling service, if the Customer does not return the vehicle with a full tank or at the same fuel level;
H) Any amounts due as penalties.
11.PAYMENT METHODS
The Customer can pay the rental fee via any payment card (credit/debit/prepaid) or in cash. Visa, V PAY, Mastercard, and Maestro logos are accepted.
The Customer authorizes the Lessor to charge their credit card for all charges related to the rental agreement.
The Lessor may request a deposit via credit card pre-authorization.
Cash deposits are also accepted.
If a third-party credit card is used, the Customer remains jointly responsible for all rental amounts due.
12.TAX DOCUMENTATION
A customized invoice will be issued only if requested by the Customer at the time of signing the rental agreement and if the Customer has provided their tax code and/or VAT number.
13.LESSOR LIABILITY
The Lessor is not liable to the Customer, the driver, or their family members for any damages, including economic loss, sustained by them or their property due to malfunctioning of the vehicle or accidents caused by manufacturing defects. In any case, the Lessor is not responsible for damages arising from theft, riots, fires, earthquakes, wars, natural events, force majeure, or fortuitous events.
14.AUTHORIZATION FOR FOREIGN CIRCULATION
The Lessor authorizes the Customer to drive the rented vehicle abroad, under temporary exportation conditions, only if the vehicle is driven exclusively by the Customer who has signed these General Conditions and the rental agreement or by authorized drivers listed in the agreement with appropriate driving licenses. The Customer agrees not to drive the vehicle in countries other than the EU countries, Vatican City, San Marino, Monaco, Switzerland, the United Kingdom, or countries marked with a hyphen (x) on the green card insurance for foreign use, or in countries with war or political instability. Driving the vehicle in other countries will void all insurance coverages and the Diamond Protection clause, allowing the Lessor to charge the Customer for any expenses incurred due to non-compliance.
15.PROHIBITION OF ASSIGNING THE CONTRACT
The assignment of the rental contract and obligations to a third party is strictly prohibited.
16.LOCATION TRACKING
By signing the rental agreement, the Customer expressly authorizes the Lessor or a third party designated by them to monitor the proper use and functioning of the rented vehicle via satellite alarm systems.
17.COMPLAINTS
Any complaints to the Lessor must be submitted in writing within 20 days from the end of the rental period, sent to: info@leorentalcars.it. Disputes related to charges made by the Lessor may only be raised after payment of such charges, and within 20 days of receiving the relevant invoice.
18.PREVALENCE
In case of differences between the Italian text of these General Conditions and the English version or any other language, the Italian version prevails, as it is presumed to reflect the parties’ intent.
19.PREPAID RESERVATION REFUND
Prepaid reservations made with prepaid cards will only be refunded within 24 hours before the cancellation request.
20.GLASS AND TIRES
The Diamond insurance excludes the driver’s liability for: glass, tires, and interiors. The latter, excluding interiors, can be insured with an additional fee at the time of vehicle pick-up.