Terms and conditions

1. Lessor’s Obligations and Rights

LEORENTALCARS S.r.l. (hereinafter the “Lessor”) delivers to the renter (hereinafter the “Customer”) the motor vehicle, as more precisely identified in the rental agreement.

Unless otherwise stated in the rental agreement, the vehicle is delivered in perfect condition, with the fuel level equal to the level at the time of collection, and supplied with all mandatory and customary accessories and documents (warning triangle; tools; high-visibility vest; spare wheel; any additional accessories listed in the rental agreement; vehicle registration document; compulsory third-party liability insurance certificate).

By taking delivery of the vehicle and by signing the “checkout” section of the rental agreement, with specific approval of these General Terms and Conditions, the Customer declares that they have verified that the vehicle is in good working order and maintenance condition as described by the Lessor in the rental agreement, equipped with all accessories indicated therein, and fully suitable for the agreed use.

Rental rates are calculated on a daily basis and, unless otherwise requested by the Customer and subject to the availability of the applicable rate, include unlimited mileage (except where otherwise specified), vehicle preparation, compulsory third-party liability insurance cover (RCA), the international insurance card (“Green Card”) and limitations of liability for damage and theft/fire.

For the rental of vehicles, the Customer and any authorised driver must present a valid driving licence issued at least one (1) year prior. The minimum rental age is 18. Rental and authorisation to drive by persons between 18 and 25 years of age may be limited to certain vehicle categories and may be subject to a surcharge called “Young Driver”.

The Lessor warrants that the rented vehicle is covered by insurance premiums for civil liability risks towards third parties, including animals, property and transported third parties, with a single aggregate limit of € 7,290,000.00.

2. Optional Products and Additional Services

Upon request and against a specific fee, additional optional products and services for the vehicle are available to the Customer (e.g., snow chains; child seats; GPS).

Upon request and against a specific fee, the Customer may also purchase the “Diamond Protection” supplement, which provides an exclusion of liability for damage, a reduction of liability for theft/fire, and a reduction of liability for accidents chargeable to the renter, as set out in the relevant terms.

The Customer may also request, against a specific fee, authorisation for one or more additional drivers, with the consequent extension to them of the insurance cover and the limitations/exclusions of liability, without prejudice to the full applicability of these General Terms and Conditions to such persons.

To this end, the Customer warrants, and holds the Lessor harmless from any liability under law and from any claims raised by third parties in connection with these General Terms and Conditions, as follows:

the Customer undertakes to provide and make these General Terms and Conditions available to the additional drivers, so that they are informed of the contractual obligations;
when providing the names of the additional drivers, the Customer has previously obtained their express and informed consent to communicate their personal data for the subsequent processing provided for by these General Terms and Conditions and pursuant to privacy regulations, including Article 13 of Regulation (EU) 2016/679;
the data of the additional drivers are true, accurate and up to date, and have been collected in full compliance with the Privacy Notice;
on the basis of point (b) above, the Lessor shall be deemed authorised to process the additional drivers’ personal data within the limits specified by these General Terms and Conditions and the Privacy Notice.

3. Customer’s Obligations

The Customer undertakes:

to provide correct information regarding their identity, residence and contact details, and the legal requirements for authorisation to drive;
to drive and safeguard the vehicle, together with the accessories provided, with the utmost care and in compliance with all laws and regulations;
to ensure that, throughout the rental period, the vehicle is always in optimal conditions to guarantee its proper functioning and the safety of the vehicle and of transported persons;
to comply with the provisions of the Highway Code;
to hold the Lessor harmless from any claim made by third parties for damage to goods transported or otherwise present in the vehicle;
to acknowledge that they hold no proprietary rights over the vehicle or the accessories provided and therefore may not dispose of them in any way, even temporarily;
to pay the rental charges and additional services determined under the rate agreed at the time of signing the rental agreement, or as recalculated upon return of the vehicle taking into account any changes in the actual rental duration, rented accessories and/or the actual return location;
to pay any fines and/or motorway tolls and/or parking tickets incurred during the rental and to reimburse the Lessor, in the event of late or omitted payment, for any expenses incurred, including any payment of the fine made by the Lessor, as well as administrative charges.

The Customer further undertakes not to drive or use the vehicle, and not to allow the vehicle to be driven or used:

for the commercial transport of persons or goods;
to tow or push other vehicles, trailers or similar;
under the influence of alcohol, narcotics or any other substances capable of impairing judgement and/or driving ability;
in races, competitions or any sporting events of any kind;
for any unlawful purpose;
by any person not indicated at the time of rental as a driver, as stated in the rental agreement;
for any use contrary to that permitted and stated in the vehicle registration document.

The Customer undertakes to use snow chains where required by law.

The Customer remains liable in all cases for the actions and/or omissions of any person driving the vehicle.

4. Damage

Pursuant to Article 1588 of the Italian Civil Code, the Customer undertakes to compensate the Lessor for any damage, for any reason whatsoever, occurring to the vehicle, unless the Customer proves that the damage occurred for a cause not attributable to the renter.

After detection and quantification of the damage, an estimate will be performed through a technical assessment, also taking into account labour costs, consumables, waste disposal and vehicle downtime.

Upon signing the agreement, the Lessor may request the Customer to pay, by credit card and/or cash, a security deposit, the amount of which is indicated in the individual rental agreement and is presented to the Customer for review prior to signature. The deposit will be returned if, upon termination of the contractual relationship, the vehicle is returned intact and complete with all parts and accessories.

For any damage to the vehicle, its parts or accessories attributable to any event whatsoever, including (by way of example and without limitation) accidents with or without collision with other vehicles, as well as theft/fire (total or partial), the Lessor is authorised to charge definitively to the Customer’s credit card an amount commensurate with the extent of the loss suffered. It is however agreed that such charge shall not exceed the maximum deductible amounts indicated in the individual rental agreements, respectively for vehicle damage, theft/fire, and accident liability, as shown to the Customer prior to signature.

The Customer must pay attention to the type of fuel to be introduced (unleaded petrol or diesel). In the event of refuelling with unsuitable fuel for the engine and/or impure fuel, the Customer shall be liable for all damage and expenses incurred, including any vehicle recovery costs, and shall be required to pay such amounts even if they have purchased the optional “Diamond Protection” clause.

5. Accidents

In the event of an accident, including theft of parts of the vehicle, the Customer undertakes to:

immediately inform the Lessor by phone and, within the following 24 hours, send a detailed report duly signed on the CAI form included with the vehicle documents;
inform the nearest authority, file a report in the event of theft of parts of the vehicle and obtain a copy of the report to be sent to the rental station within 24 hours;
complete the amicable accident report in all its parts, sign it and have it signed by the other party, taking note of the names, addresses and phone numbers of the parties involved, any witnesses, the licence plate numbers of all vehicles, and the insurance and ownership details of such vehicles;
avoid any admission of liability where the accident dynamics are uncertain;
follow the instructions of the Lessor regarding the custody and repair of the vehicle.

Failure to comply with any of the obligations above shall result in the loss of limitations/exclusions of liability for damage to the vehicle, with full charge of the damage to the Customer.

6. Theft or Fire

In the event of theft or fire of the rented vehicle, the Customer undertakes to immediately report the event to the competent authority and to deliver the report to the Lessor within 24 hours of the event. The Customer also undertakes to immediately notify Leorentalcars S.r.l. staff.

In the event of theft, if the Customer provides the original report within 24 hours, the Lessor will charge an amount, varying by vehicle category, up to a maximum equal to the amount stated in the rental agreement, plus administrative costs. If the Customer resides in Puglia and/or Campania, the deductible chosen at the time of the agreement shall be increased by 100% (i.e., doubled). If the stolen vehicle is later recovered and shows damage or missing parts, the Customer shall remain obliged to reimburse the costs within the limits of the deductible. If the original report is not delivered within the term above, the contractual limitations of liability under the optional “Diamond Protection” clause shall not apply.

Where payment of the rental consideration is made by credit card or other electronic method, it must be made using a credit card in the Customer’s name or in the name of another person present at the time of vehicle collection.

7. Vandalism Damage

The Customer shall be liable to the Lessor for all damage resulting from vandalism occurring during the period in which the vehicle is in the Customer’s possession, whether in the Customer’s presence or absence. In any case, at the time of return of the vehicle, the Customer must provide a formal report filed with the competent authorities. Even if the Customer purchases and signs the “Diamond Protection” clause, vandalism damage is not covered.

8. Booking and Vehicle Collection

If the Customer decides to book the vehicle, the Lessor guarantees availability only if the Customer pays a deposit against the total rental quotation. If collection occurs after office opening hours, the Lessor reserves the right to request an additional fee for out-of-hours service.

9. Vehicle Return

The Customer undertakes to return the vehicle at the place and by the date and time indicated in the rental agreement, complete with documents, equipment and any accessories, and in the same condition as received, normal wear and tear proportionate to the rental duration excepted.

The Customer also undertakes to verify and sign, at the time of return, the “check-in” section of the rental agreement indicating the condition of the vehicle upon return, expressly accepting that failure to sign such section constitutes a waiver of the right to raise subsequent disputes regarding damage charges applied by the Lessor.

Upon return of the vehicle and its equipment, the Customer shall be entitled to the return of the security deposit provided that the rented asset shows no damage. In such case, the Lessor may retain the deposit as security until a complete estimate of the damage is carried out, which shall be communicated to the Customer, with consequent refund of any excess or charge of any difference.

Failure to return and/or loss and/or damage to the keys or the vehicle documents will require the Customer to pay a charge for the period necessary to duplicate them, plus the related costs.

If the vehicle is not returned within the contractually agreed date and time, a 59-minute grace period applies; after such time, an additional rental day will be charged, together with any other charges for services used differently from what was originally indicated in the rental agreement.

In any case, returning the vehicle to a place different from the collection location, even if originally agreed, entails an additional fee calculated according to the time and place of return. If the vehicle is returned outside the rental office opening hours, where permitted by the Lessor, the Customer shall pay the rental charges until the normal reopening of the offices and shall remain responsible until that time for events relating to the rental.

The Customer undertakes to return the vehicle with a full fuel tank or, in any case, with the same fuel level as at the start of the rental. If the Customer fails to comply, the Customer authorises the Lessor to charge, in addition to the cost of missing fuel, a supplementary fee of € 15.00 (VAT included) for the refuelling service.

Any items left by the Customer in the returned vehicle shall be deemed abandoned and the Lessor shall have no obligation to store or return them.

10. Payment of the Rental

Payment of the full rental amount is due upon signing the agreement. At the same time, the Customer must sign the authorisation for the Lessor to charge the credit card for missing fuel and any fines and/or penalties.

The Customer undertakes a personal obligation to pay the Lessor:

the rental fee, with reference to the category and type of rented vehicle, the duration, and the kilometres travelled, according to the rates in force at the start of the rental or any specific conditions set out in the applicable tariffs;
any supplements for additional services requested by the Customer;
the supplement provided for the purchase of the “Diamond Protection” clause;
the supplement in the event of delivery and/or collection of the vehicle outside normal working hours;
reimbursement of delivery and collection costs where the Customer does not rent directly at Leorentalcars S.r.l. offices;
compensation in the event of late return of the vehicle; for all rate formulas, unless expressly provided otherwise, a 59-minute grace period applies; after that, an additional rental day will be charged;
the amount necessary to refill the tank and restore the initial level, plus € 15.00 for refuelling service, if the Customer does not return the vehicle with a full tank or with the same fuel level as at the start;
any amounts due by way of penalty.

11. Payment Methods

The Customer may pay the rental amount by any payment card (credit/debit/prepaid) or in cash. Credit or debit cards bearing the Visa, V PAY, Mastercard or Maestro logo are accepted.

The Customer holding a credit card authorises the Lessor to charge the related account for all amounts arising from this rental relationship.

The Lessor may request the Customer, at the counter, to provide a security deposit through a pre-authorisation on the Customer’s credit card. Cash deposits are also accepted.

If a third party’s credit card is used as the payment method, the Customer remains jointly liable with the cardholder to pay the Lessor any amount arising from the rental. Where the Customer has already paid in advance by credit card the estimated rental consideration, upon signing the rental letter the Customer undertakes to confirm such payment and to provide security for any present and future obligations through the same card or another credit card, authorising the Lessor to use it also for the charges referred to in Article 3 above.

To this end, the Customer warrants, holding the Lessor harmless from any liability under law and any claims raised by third parties in connection with these General Terms and Conditions, as follows:

the Customer will fully inform and make these General Terms and Conditions available to the credit card holder, so that they are aware of the contractual obligations;
when providing the name of the credit card holder, the Customer has previously obtained the holder’s express and informed consent to communicate their personal data to the Lessor for the subsequent processing provided for by these General Terms and Conditions and by the privacy notice under Article 13 of Regulation (EU) 2016/679;
the credit card holder’s data are true, correct and up to date and have been collected in full compliance with the privacy notice;
on the basis of point (b) above, the Lessor shall be deemed authorised to process such personal data within the limits specified by these General Terms and Conditions and the privacy notice under Article 13 of Regulation (EU) 2016/679.

12. Tax Documentation

A personalised invoice will be issued only if requested by the Customer at the time of signing the rental agreement and if the Customer has provided their tax code and/or VAT number.

13. Lessor’s Liability

The Lessor shall not be liable towards the Customer, the driver and their respective family members for damages of any kind, including economic loss, suffered by them to persons or property as a direct or indirect consequence of vehicle malfunction or road accidents caused by manufacturing defects. In any case, the Lessor cannot be held liable for any type of damage resulting from theft, riots, fires, earthquakes, wars, natural events, force majeure or fortuitous events.

14. Authorisation to Drive Abroad

The Lessor authorises the Customer to drive the rented vehicle abroad under a temporary export regime, provided that it is driven exclusively by the Customer who signed these General Terms and Conditions and the rental agreement, or by the persons indicated as drivers in the rental agreement holding a suitable driving authorisation document.

The Customer undertakes not to drive the vehicle in a state other than EU countries, Vatican City, the Republic of San Marino, the Principality of Monaco, Switzerland, Great Britain, or in a country marked with a dash (x) on the insurance Green Card for foreign travel, or in a country where war and/or political unrest exists. Driving the vehicle in a foreign country other than those listed above shall render all insurance cover and the “Diamond Protection” clause ineffective, entitling the Lessor to charge the Customer, by way of recourse, for any expenses and costs incurred due to breach of this undertaking.

15. Prohibition of Assignment

Assignment of the rental agreement and of the obligations arising from these General Terms and Conditions in the name and on behalf of a third party is expressly prohibited.

16. Vehicle Location Tracking

By signing the rental agreement, the Customer expressly authorises, without any reservation, the Lessor or any person appointed by it to remotely monitor the proper use and operation of the rented vehicle through satellite alarm systems.

17. Complaints

Any complaint to be submitted to the Lessor must be received in writing no later than 20 days from the end of the rental by sending it to: info@leorentalcars.it. Any disputes regarding charges made by the Lessor for any reason may be raised only after payment of such charges and in any case no later than 20 days from receipt of the relevant invoice.

18. Prevailing Language

The Italian text of these General Terms and Conditions shall prevail in the event of discrepancies with the English text or any other language, as the former is presumed to express the parties’ intentions.

19. Refund of Prepaid Booking

For payments made with a prepaid card, a refund is only provided within the 24 hours prior to the request to cancel the booking.

20. Windows and Tyres

The Diamond insurance rate excludes the driver’s liability for: windows/glass, tyres and interiors.

21. Highway Code Violations or Other Administrative Penalties

In the event of a violation of the Highway Code or any other administrative penalty (including non-payment of tolls and/or parking), the Customer shall pay any fines issued in respect of the rented vehicle and reimburse the Lessor for any charges made by third parties. The Customer also undertakes to pay the Lessor a notification fee equal to € 15.00.

22. Animals On Board

Animals may be transported inside vehicles only if kept in approved carriers. The Customer must ensure that the animal does not cause damage or leave traces (hair, odours, scratches, etc.) inside the vehicle. Any extraordinary cleaning or repair costs will be charged to the Customer.

23. Negligence Not Covered by Diamond Protection

The Customer must use the vehicle with the utmost care and diligence, complying with the Highway Code and the instructions provided by the rental company. Any damage resulting from negligence, improper use, lack of care or failure to comply with the rules shall be entirely borne by the Customer. In such cases, any insurance coverage may lapse, and the company reserves the right to charge the Customer all repair costs, vehicle downtime and indirect damages.

The following are expressly included:

23.1 Damage due to negligence or improper use

Driving on unpaved or prohibited roads
Use of the vehicle for races, towing or excessive loads
Damage caused by driving under the influence of alcohol or drugs

23.2 Damage to the vehicle interior

Burns, tears, stains on seats
Scratches, breakages of interior panels or controls

23.3 Damage caused by failure to comply with contract conditions

Use by an unauthorised driver

23.4 Damage from incorrect fuel

Refuelling with the wrong fuel (e.g., petrol in a diesel vehicle)

23.5 Loss or damage to keys and accessories

Failure to secure the vehicle, loss of the key, locking the vehicle with the keys inside
Damage to or missing accessories: GPS, child seats, warning triangle, etc.